Training
The Essentials of Customer Service
Course info
Duration
1 Day Price
£130 per person (Plus VAT) Maximum no. of places
12 Venue
Flexible
Overview
How passionate are you about providing an excellent customer service? Do your customers leave you feeling more than satisfied, and willing to tell others about you and the company you work for?
This 1-day practical workshop, ´Essentials of Customer Service´, will introduce you to some essential techniques and best practice for customer service in order to help you gain and maintain your customers, as well as increasing your confidence to manage their fears and expectations.
Course Objectives
- How to demonstrate courtesy and integrity by knowing your personal impact on the customer
- How to apply your understanding of managing customers’ fears and expectations
- How to recognise how your behaviour can improve customer loyalty
- How to deliver an excellent customer experience by doing something extra-ordinary!