Training
Violence & Aggression
Course info
Duration
1 Day Price
£54 per person (Plus VAT) Venue
Flexible
Overview
This course provides participants with a general introduction to the subject of conflict management/violence & aggression. It provides a basic overview of managing conflict in the workplace and concentrates on personal safety.
Course Objectives
Module A
- Identification of the problem of violence and aggression
- Policy, procedure and reporting incidents
Module B
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Personal safety and De-escalation
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Identification of personal safety factors
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Recognition of communication skills
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Recognition of trigger factors
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Legal and ethical issues
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Policy and procedures
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Post incident support
Additional Information
This course is suitable for those who are at risk of violence and aggression in the workplace and require knowledge of how to manage conflict.
This course is delivered in partnership with Pulse Cymru!