Apprentice Service Administrator
Employer Name: Watts Truck & Van Cantre
Location: Cardiff
Vacancy Type: Apprenticeship
Vacancy ID: 44528
Hrs of Work: 40
Vacancy Duration: 12 months
Start Date: 04/03/2019
Closing Date: 28/02/2019
Responsibilities
  • Attain the highest standard of work within your department
  • Booking in work for the service workshop
  • Raising job card and ensuring the correct information is obtained
  • Monitor all job cars through the system ensuring that all are accounted for
  • Control and action all factory recalls
  • Liaise with the Service Manager and Workshop Controller on loading work
  • Work with customers giving information on further costs and job completion times
  • Maintain a record of all such updates by means of written documentation, emails, faxes, SMS, etc
  • Ensure that non account customers pay for all work carried out before the vehicle leaves the premises
  • Work with the Sales Department to ensure all sales preparation work is booked in a timely manner
  • Ensure all customer interaction is carried out efficiently, politely and portrays a ‘customer’ caring company philosophy
  • Before customer vehicles are released the customer must be informed of any safety related defects, Should the customer not wish us to repair any such defects then he, or his representative, must sign a disclaimer to that effect
  • Prepare and present estimates for accident and mechanical repairs
  • Help and assist with any other tasks as requested by the Service Manager
  • Dealing with customers over the phone and face to face
  • General admin duties, such as scanning and photocopying
Training Provided

Full training to be provided by the Employer

Preferred Learning Provider

EDUC8 LTD (WBL)

Learning Provider Course

Course not specified in list

Desirable Personal Qualities
  • Organised
  • IT Literate
  • Excellent Communication Skills
Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: No
Welsh Written Skills: No

Interview Arrangements

To be arranged by the Employer

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