Advice and Guidance
Develop the skills to make a real impact with our Advice and Guidance qualifications. Designed for professionals who support others in making informed decisions, this course empowers you to deliver accurate, meaningful and life-changing guidance.
In this vital sector, the advice you give can shape decisions, perspectives and outcomes. Gain the knowledge, confidence and tools you need to provide high-quality, up-to-date guidance that makes a difference.
Our Advice and Guidance Level 3 and 4 apprenticeships in Wales are ideal for those working in roles where providing reliable information, advice and guidance (IAG) is essential. Whether you are a counsellor, advisor, NHS worker, coach or support professional, this qualification will help you enhance your practice and support others effectively.
What to expect from an Advice and Guidance qualification
Our Advice and Guidance qualifications are designed to be flexible, practical and tailored to your role.
You will get:
Flexible online learning
• Study through distance learning at your own pace
• Access course materials 24/7 via our Moodle platform
• Fit your learning around work and personal commitments
A Personalised, learner-led approach
• Optional units tailored to your job role and experience level
• Suitable for both entry-level and senior professionals
• Focus on real-world application rather than theory-heavy learning
Industry-expert support
• Learn from experienced, qualified trainer coaches
• Gain insight from professionals with real industry experience
• Ongoing support to help you succeed in your qualification
Recognised and trusted qualifications
• Level 3 Advice and Guidance (Agored Cymru)
• Level 4 Advice and Guidance (City & Guilds)
• Benefit from a robust internal quality assurance process
• Achieve a nationally recognised advice and guidance qualification
What you’ll learn on your Advice and Guidance apprenticeship
Providing effective guidance is essential in helping individuals make informed decisions. Our qualifications focus on practical, job-relevant skills.
You will learn how to:
- Deliver accurate, impartial information, advice and guidance
- Apply best practice and ethical approaches in your role
- Support individuals in making informed decisions
- Understand and apply relevant legislation, including the Social Services and Wellbeing (Wales) Act 2014
- Develop professional communication and interpersonal skills
Unlike traditional courses, this qualification focuses on practical application, allowing you to learn through real-life scenarios rather than relying heavily on textbooks
Levels 3 and 4 Advice and Guidance
Our Advice and Guidance Level 3 and Level 4 qualifications are designed to support a wide range of roles and career pathways.
Suitable for professionals including:
- Careers advisors and guidance counsellors
- Youth workers and support workers
- NHS and wellbeing professionals
- Housing officers and case workers
- Debt advisors and Citizens Advice staff
- Police support and community roles
What you’ll study
- Managing a personal caseload
- Understanding legislation, policies and procedures
- Delivering effective advice and guidance services
Optional units include:
- Supporting clients to take action
- Negotiating on behalf of clients
- Undertaking research
- Facilitating group learning
- Preparing and managing mediation
- Supporting other practitioners
These flexible units allow you to tailor your Advice and Guidance qualification to suit your specific role, making your learning directly relevant and impactful.
Level 3 Advice and Guidance
15 Months
Level 3 will provide you with the tools that you need to deliver information, advice and guidance to the clients and customers that make up your workload.
Level 4 Advice and Guidance
15 Months
Level 4 will provide you with the tools that you need to deliver information, advice and guidance to the clients and customers that make up your workload.
" If I hadn’t done my Advice and Guidance qualification, I don’t think I would have seen how my skills were transferable and what I could bring to that role. "
What happens after your apprenticeship?
Once you have completed your Advice and Guidance qualification, you will receive official certification and be invited to celebrate your achievement at Gradu8, Educ8 Training’s annual graduation ceremony.
If you complete the Level 3 qualification, you may choose to progress onto the Level 4 Advice and Guidance qualification, further developing your knowledge and skills to support individuals with more complex guidance needs. The experience gained throughout the programme can also support progression into more senior advice, guidance, coaching or support roles across a range of sectors, helping you continue your professional development and advance your career.
Advice and Guidance apprenticeships in Wales FAQs
This qualification is suitable for learners looking to develop their skills in a range of advice and guidance roles. It can support progression into positions such as Customer Liaison Officer, Employment Liaison Officer, Family Support Officer, Employer Engagement Officer, Job or Employability Coach, Project Support Officer, Support Worker and Tutor. The qualification is designed to strengthen the practical skills and confidence needed to support individuals with information, advice and guidance.
To be eligible for our fully funded Advice and Guidance qualification, you must be aged 16 or over, living in Wales and employed in a suitable role where you manage a personal caseload of at least three clients. The qualification is suitable for both new employees and experienced staff who are already working in an advice, support or guidance role.
If you are looking to start a career in advice and guidance, visit our vacancies page to explore current apprenticeship opportunities. If you are already working in a role where you provide information, advice or guidance, you may be able to upskill through a funded qualification with Educ8 Training. Contact our team to discuss your eligibility and the most suitable programme for your role.
Yes. Our Advice and Guidance qualifications are designed to fit around your existing role. Learning is flexible and workplace-based, allowing you to apply your knowledge directly with the clients you support.
You will develop practical skills in areas such as communication, active listening, client support, action planning, referral processes, safeguarding, professional practice and delivering effective information, advice and guidance services.
After completing the qualification, if it is a Level 3, you may choose to progress onto a Level 4 Advice and Guidance qualification or move into more senior advice, coaching, employability, support or guidance roles. The qualification can support career progression across sectors including employability, education, community support, housing, youth services and training.
I am a learner
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We have lots of apprenticeship vacancies. Your child will earn a wage while studying a qualification.