Customer Service

Level 2

Example job roles: Receptionist, Customer Service Advisor, Events Coordinator, Help Desk Advisors

Level 3

Example job roles: Customer Service advisor, Customer Account Manager, Customer Service Manager, Business Improvement Officer

What is Customer Service?

Customer service is integral to any organisation and providing excellent service is essential for establishing high customer retention rates.

Focusing on improving your customer satisfaction levels will lead to a positive relationship with customers, increased customer loyalty and increasedprofitability.

These qualifications include levels for those at any stage of career development - from those who are just starting our to those responsible for an organisaton's overall customer-service strategy.

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Level 2 Customer service


Level 3 Customer service


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Customer service