Customer Service

Customer service is integral to any organisation, where success is directly related to customer satisfaction. Providing excellent service is essential for establishing high customer retention rates and consequently overall business success

About the course

These qualifications can be tailored to individual learner’s and employers' needs - no matter what industry or size of the organisation.

What you'll learn

Educ8’s range of Customer ServiceApprenticeships, from Level 2 -3, will benefit learners at any stage of their career - from those who are just starting in the field to those responsible for an organisation’s overall customer-service strategy.

After you’ve completed your course

The range of Business Customer Service Services we offer mean you will always be able to look towards your next steps and further career progression.  You will receive a certificate as proof of your newly gained qualification and will be invited to attend Educ8’s Gradu8 ceremony, where you will get the chance to celebrate your fantastic achievement!  

Customer Service Level 2 brochure cover image for download
Level:  2
Duration: 18 months
Lessons: 
Lifetime Access
Access From Any Computer, Tablet or Mobile
Example job roles: Receptionist, Customer Service Advisor, Events Coordinator, Help Desk Advisors
Please contact us if you would like to view our marketing material in alternative accessible formats
Level:  3
Duration: 18 months
Lessons: 
Lifetime Access
Access From Any Computer, Tablet or Mobile
Example job roles: Customer Service advisor, Customer Account Manager, Customer Service Manager, Business Improvement Officer
Please contact us if you would like to view our marketing material in alternative accessible formats
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Customer Service

Level 2

Example job roles: Receptionist, Customer Service Advisor, Events Coordinator, Help Desk Advisors

Level 3

Example job roles: Customer Service advisor, Customer Account Manager, Customer Service Manager, Business Improvement Officer

What is Customer Service?

Customer service is integral to any organisation and providing excellent service is essential for establishing high customer retention rates.

Focusing on improving your customer satisfaction levels will lead to a positive relationship with customers, increased customer loyalty and increasedprofitability.

These qualifications include levels for those at any stage of career development - from those who are just starting our to those responsible for an organisaton's overall customer-service strategy.

Customer Service Level 2 brochure cover image for download

Level 2 Customer service

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Level 3 Customer service

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Please contact us if you would like to view our marketing material in alternative accessible formats or Welsh.

Send a Message

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form :(

Customer service